Sourcing has become a specialism of the business particularly in relation to quality and pricing. The quality of products varies increasingly these days, and it is considered important that retailers, business to business, and other types of providers, such as care homes, and service industries meet the expectations and compliance standards of their customers and clients. Granville considers that it can offer the voice of experience to all its clients in this important area.
Another important aspect of the service provided by Granville is its personal service, especially when it comes to delivery of products. There is an emphasis on knowing every client and their staff and offering the highest standard of personal service which has led to many long standing relationships.